Privacy Policy

This Privacy Policy describes how ZPD Tutoring Services Pty Ltd ("we", "us", or "our") collects, uses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and other applicable Australian privacy laws.

Information We Collect

Personal Information

We collect personal information you provide directly to us, including:

• Name, email address, phone number, and address for enrolment and communication
• Student information for tutoring session planning
• Payment information processed securely through Stripe

Educational Data

To provide effective tutoring services, we collect:

• Session notes and progress tracking for educational purposes
• Assessment results and learning goals
• Communication records between tutors, students, and parents

Technical Information

We automatically collect certain information when you use our website:

• Website usage data through Google Analytics 4
• IP address, browser type, and device information
• Email communications and preferences

How We Use Your Information

We use your information for the following purposes:

Service Delivery

• To provide tutoring services and process payments
• To match students with appropriate tutors
• To schedule and conduct tutoring sessions

Communication

• To communicate about sessions, progress, and account updates
• To send important notifications and reminders
• To respond to your inquiries and support requests

Improvement and Compliance

• To improve our services through analytics and feedback
• To comply with legal obligations and child protection requirements
• To maintain accurate records for quality assurance

Data Retention

We retain your information for the following periods:

Retention Periods

• Personal information: 7 years after last interaction
• Payment data: 7 years for tax compliance purposes
• Session data and communications: 2 years for quality assurance
• Analytics data: Anonymized after 26 months

Third-Party Services

We use the following third-party services to operate our business:

Payment Processing

• Stripe: For secure payment processing (PCI DSS compliant)

Analytics and Communication

• Google Analytics 4: For website analytics (with IP anonymization enabled)
• SendGrid: For email communications and newsletters

Authentication and Infrastructure

• Clerk: For user authentication and account management
• Pusher: For real-time notifications
• PostgreSQL: For secure data storage

Your Rights

Under Australian privacy law, you have the following rights:

Access and Control

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for marketing communications

Complaints

• Lodge a complaint with the Office of the Australian Information Commissioner

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Access controls and user authentication
• Regular security audits and updates
• Secure data storage practices

International Data Transfers

Some of our third-party service providers may transfer data outside Australia. We ensure these transfers comply with Australian privacy laws through appropriate safeguards, including:

• Standard contractual clauses
• Adequacy decisions where applicable
• Binding corporate rules

Children's Privacy

We are committed to protecting children's privacy. Our practices include:

• Collecting only information necessary for tutoring services
• Complying with all child protection laws and mandatory reporting requirements
• Obtaining parental consent for data collection
• Limiting access to children's data to authorised personnel only

Cookies and Tracking

We use cookies and similar technologies for website functionality and analytics. You can control cookie preferences through your browser settings.

Types of Cookies We Use

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand how you use our site
• Preference cookies: Remember your settings and preferences

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or website notice.

Contact Us

For privacy-related inquiries or to exercise your rights: